Returns & Exchanges
At Post Office by Shannon Passero, we want you to love your unique lifestyle finds, so we offer a 14-day return window for a full refund or exchange on all eligible items. Please ensure all returned merchandise is in its original, unworn condition with all tags securely attached.
Initiate Your Request
Contact our customer service team via email or visit our retail location with your original order number and receipt to start the return process.
Prepare Your Package
Carefully pack the items in their original packaging, ensuring the garment tags are intact and the item shows no signs of wear or washing.
Ship or Drop Off
Affix your provided shipping label to the parcel and drop it off at any authorized carrier location, or simply bring it directly to our storefront.
Receive Your Refund
Once our team inspects the returned goods, we will process your refund to the original method of payment within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing